You don’t need to ask about a service agreement (SLA) if you have completed an ITIL Training. If you haven’t completed an ITIL online course, we can help you. An IT Service Level Agreement (SLA), is an agreement between a service provider and a customer. You might be a customer of a bank, and the…Read more
Month: August 2022
Three Methods to Collect Voice of Customer (VoC Six Sigma Data) Data
Online Six Sigma training will teach you about the importance and value of the voice of the customer (VoC Six Sigma). Six Sigma principles say that it helps us understand what our customers expect from your product. It also gives us guidelines on how to improve our process to increase customer satisfaction and increase revenue….Read more
3 levels of quality in the KANO Model
Online Six Sigma courses teach us that customer satisfaction is the key to success. Six Sigma is based on the principle that a process should always deliver outputs that meet customer requirements. The Six Sigma Define Phase is where we determine customer requirements. This structure is used in Six Sigma projects. It is not easy…Read more
Three Different Types of Design for Six Sigma
Six Sigma is a process that helps solve problems. Processes that have too many variations in their products or services are what we think of. Green Belt training is what we think about. This is what is taught in the Six Sigma Green Belt certification training. There is another side to Six Sigma: DFSS. Sometimes,…Read more
There are five main process groups in project management. The second group is the project planning process. After the project has been initiated, the project planning process is completed. This is the next step. A well-planned project will have a greater chance of success. This stage, known as the “project planning phase”, is critical for…Read more
It’s great, unless you screw up.
PM 2.0? There have been many discussions about “PM 2.0” in recent times. It can get very complicated. Butting Heads by Jeff Pang via Flickr It can be polarizing, especially when the proponents of new ways of running projects make it seem like a panacea. Sometimes it even seems as though there is nothing good…Read more
It’s 2021! Yes, we still track time! These are the 3 most common mistakes in time tracking.
Tracking employee time looks easy at first glance. Simply have your employees mark the hours they worked on a timesheet or punch a clock, and then turn in their time cards at the end of each week or month. What could go wrong? It turns out that there is a lot. One of the most…Read more
Isn’t It Time You Took a Break?
There is so much you need to do and no way to solve one problem. You don’t deserve a break until the problem is solved. You won’t take a break unless you know how to solve the problem. You might be surprised to learn that you can take a break right now. This could be…Read more
Is Time Buffering Dishonest?
Hello Josh, I have been following your website and information for a while now. I find it helpful and insightful. To be honest, I didn’t really think about this question until yesterday. This is a topic about time buffering, a project management best practice. It is a good idea to plan for adjustments, as things…Read more
Is Project Success a Superior Value
Guest post by PawelBrodzinskiWhat does a project manager do? Manages projects. What is the main purpose of the role? To deliver projects on time, within budget, and within scope. To put it another way, to make the project a success. Does this mean that only successful project managers can run successful projects? The one who…Read more