Replacement or Exchange Policy

We strive to ensure the best customer experience. If you receive a product that is damaged, defective, or incomplete, you may request a replacement under the following conditions:

Eligibility for Replacement

1. Physical Damage Upon Delivery
If the product is received in a physically damaged condition, you must report it within 24 hours of delivery or before activation (for products like Laptops, Tablets, and Desktops), whichever is earlier.
2. Defective or Non-Functional Product
If the product is defective or not in working condition, you may request a replacement.
3. Missing Parts or Accessories
If any parts, accessories, or components are missing, report it within 24 hours of delivery or before activation of applicable products.

Replacement Conditions

To ensure a smooth replacement process, please adhere to the following:

• The product must be unused and in its original condition.
• All original packaging, including the brand outer box, MRP tags, user manual, warranty cards, and accessories, must be intact.
  
• The original invoice/sale receipt must be provided.
• If the product was purchased as part of a combo, the entire combo must be returned.
• If the product was purchased as part of a combo, the entire combo must be returned.
• The product’s serial number/barcode must match our records.
• No damage should have occurred post-delivery while in your possession.

 

Replacement Process

1. Register a Request:

• Raise a replacement request on the GBS Digital Platform or contact us at +91 96003 7522 or Support@gbssystems.com.

2. Verification Process:

 • We will verify whether:
(a) The defect, damage, or inaccuracy is acceptable under our policy.
(b) The issue was caused due to our fault.

• You may be required to:
Share images of the damaged/defective product.
Allow our personnel to inspect the product via call or in person.
Provide a Brand DOA certificate (if applicable).

3. Technical Assessment:

• We may schedule an engineer call or visit for a technical assessment.
• Based on the engineer’s report, we will decide on the replacement request.
  
  

4. Approval & Pickup:

• If approved, you will receive an email confirmation with product details, pickup schedule, and a Replacement Authorization Code.
• Ensure you collect the manifest copy from the logistics partner while returning the product. This will help track the return and claim any transit losses.
  
  

5. Replacement Shipment:

• Once we receive and verify the returned product, the replacement product will be shipped to your registered address.

 

When Replacement is Not Allowed

1. We will not process a replacement request under the following conditions:

• Incorrect Order Placement
• If you ordered the wrong product, model, or color.

2. Non-Replacement Category

• If the product belongs to a non-replaceable category.

3. Delayed Request

• If you fail to report the issue within the replacement period.

4. Activated Products

• If products like Mobiles, Tablets, or Laptops have already been activated.

5. User-Induced Damage or Modifications

If damage is caused due to:

• Improper use or mishandling.
• Unauthorized modifications or repairs.
• Depreciation due to usage.
  
  

Our decision on replacement requests is final and binding.

For assistance, contact us at:
Call us - +91 96003 7522
Mail us - Support@gbssystems.com